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Posts tagged ‘Hardware Malfunction’

Hardware Malfunction BSOD

*** Hardware Malfunction

Call your hardware vendor for support

*** The system has halted ***

Before you call log with your hardware vendor, take a look what this error means.

Cause:

After deploying  Symantec Endpoint Protection 12.1 package, hardware malfunction messages can be generated by software.

 

Resolution:

 

Restart the server in safe mode by pressing F8 function while booting.

Try to stop Symantec services. You can not change the service startup state using services.msc , we need to disable the Symantec services using registry editor.

First we take backup of  the registry using Export option from Registry Editor regedit.exe

Now from the register editor disable the Service startup state for the SepMasterService.

Disable another Symantec service SmcService.

After changing the registry values close the registry editor and restart the server.

This trick perfectly fix the Hardware Malfunction BOSD.

 

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